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3rd Floor, 207 Regent Street, London W1B 3HH
info@serenity-facials.com

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in uk privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
* To quickly process your transactions.
* To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience we may store your credit card information longer than 30 days in order to expedite future orders, and to automate the billing process.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

* Help remember and process the items in the shopping cart.
* Understand and save user’s preferences for future visits.
* Keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled it won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
* Within 7 business days
We collect your email address in order to:
* Send information, respond to inquiries, and/or other requests or questions.
* Process orders and to send information and updates pertaining to orders
* We may also send you additional information related to your product and/or service.
* Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
* Identify the message as an advertisement in some reasonable way
* Include the physical address of our business or site headquarters
* Monitor third party email marketing services for compliance, if one is used.
* Honor opt-out/unsubscribe requests quickly
* Allow users to unsubscribe by using the link at the bottom of each email

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

RETURN POLICY

If you are not entirely satisfied with your purchase at Serenity Facials Ltd, please contact us via our contact us tab and a member of our team be be able to help.

Shipping

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

Liability

The shelf life of each product sold by Serenity-Facials applies when products are stored in a dry, cool environment. We are not responsible for the deterioration of products stored in temperatures above 20 degrees celsius. Due to the natural ingredients, our products are subject to bacterial growth and hence must be stored under appropriate conditions.

Once purchased, the goods are at the risk of the purchaser from the time of delivery or at the time of collection.
All products are GPM approved, EU Compliant and safety certified,
All ingredients are uk sourced. Prior to use a small area of skin should be tested.

Serenity facials are not liable to the purchaser for any indirect or consequential loss or damage, costs, expenses, or other claims for consequential compensation whatsoever which arise out of or in connection with the goods.

Serenity-Facials, its subsidiaries, its affiliates or its content suppliers do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirement.

Customs

When ordering goods from Serenity for delivery outside the European Union the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering the recipient is considered the importer and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Children

Serenity does not sell products for purchase by children. If you are under 18, you may use the website only with the involvement of a parent or guardian.

COOKIES

Cookies are small pieces of information that are stored by your Internet browser on your computer’s hard drive. Serenity uses cookies to;Place items in your shopping basket; Keep track of your current order; should you wish to complete your order at another time; Help identify you as you move around Serenity website; Provide site usage; information which together with purchasing information will help us improve and develop products and services we offer. These cookies do not store any personal information. You will need to enable cookies in order to use or website; this will allow you to register your details and to make purchases.

OTHER WEBSITES

Serenity website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policy.

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